We offer FREE shipping on orders over $100 within the continental United States.
e-foils do not qualify for free shipping and are subject to a $200 shipping charge.
Delivery Times
Once shipped, U.S. orders generally arrive within 2–5 business days.
Overseas-sourced products may take up to 20 business days to arrive after the order is placed. Delivery times can vary due to customs, carrier delays, weather, or other circumstances beyond our control.
All delivery times are estimates and are not guaranteed.
Returns
If you would like to request a return feel free to call and get the process started asap.
617-378-1932
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. On day 16 you will receive 5% of your order sub-total in credit for a future order.
Non-returnable items-
-Used gear
-Gift Cards
-Digital items
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Used gear is ineligible for returns. New kites and wings must not be unfolded or pumped to qualify for return.
To start a return, you can contact us at benny@25knots.us.
Customer is responsible for return shipping. Please be sure to reach us before sending back an item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at benny@25knots.us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Sale and Closeout gear can be returned but is subject to a 5% restocking fee.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at benny@25knots.us.